SHIPPING INFORMATION

What does the shipping cost?
We charge no shipping fee.

What are the shipping times?
It takes around 24 to 48 hours for the order to get processed. After your order has been processed, it takes around 7 to 10 business days for the item to be delivered. There can be delays beyond our control such as customs and postal service delays. 

Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our www.17track.net. Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at info@petpro.onaliyun.com if you believe you have provided an incorrect shipping address.

Returns:
By placing an order on PetPro Zone, you are responsible for the cost of return shipping back to PetPro Zone. Please refer to our return policy for further information on how to make a return.